Cancellation & Refund Policy
Version 1.0 · Effective date: July 27, 2026 · Part of our Terms & Conditions
| When you cancel | What you get back |
|---|---|
| Before your booking is paid | Nothing to refund — the booking is simply cancelled, free. |
| More than 24 hours before pickup | Everything you paid minus the flat $5 booking fee, to your original payment method. |
| Within 24 hours of pickup, or no-show | No refund. Exceptions only at our reasonable discretion. |
| We or the assigned operator cancel your trip | Full refund, including the $5 booking fee. |
The 24-hour deadline, precisely
Your free-cancellation deadline is 24 hours before the earliest pickup in your reservation. The exact deadline for your booking is shown on the Manage my booking page, and it's enforced automatically — cancel one minute before the deadline and the refund is yours; the system cannot play favorites in either direction. Some services, markets, or peak dates may carry a longer cancellation window; where that applies, it's disclosed before you book and takes precedence.
About the $5 booking fee
The booking fee covers payment-processing and administrative costs that we cannot recover once a payment has been made — card processors keep their fees even when a payment is refunded. It's flat, it's disclosed before you pay, and it's the industry-standard approach for prepaid ground transportation.
How to cancel
Self-service, no phone call required: open Manage my booking, find your reservation with your booking reference (GE-XXXXXX) and the email or phone number used at booking, and cancel there. Refunds are issued to your original payment method; banks typically post them within 5–10 business days. Prefer a human? bookings@goeverywhere.world or +1 888 688 6895, any hour.
Changing instead of cancelling
Need a different time, vehicle, or address rather than a refund? Changes are subject to availability and may change the price: if the new price is higher, the difference is payable before the change is confirmed; if it's lower, we refund the difference. Contact us before your pickup and we'll rework the trip.
Flight delays
A delayed flight is not a cancellation — add your flight number at booking, and we adjust your pickup where reasonably possible at no charge. For major disruptions or rebooked flights, contact us as soon as you know.