Questions, answered straight.

Fill the short form on our booking page — enter your locations, pickup times, vehicle and contact details. Eligible trips show a price online; other requests go to our team for a quote. Review the price before payment. For help, call +1 888 688 6895.

Your quote shows the price for the itinerary and extras you select before payment. Requested changes and waiting beyond the included allowance may incur additional charges under the booking terms.

Pay through secure Stripe Checkout after reviewing your available fare or approved quote. A successful payment records your payment; it does not by itself confirm the ride. We email your ride confirmation once the transport arrangements are accepted.

Online bookings require more than 48 hours before every pickup, including your return trip. Book earlier for groups, accessible vehicles, child seats, holidays and major events. For a sooner pickup, contact our team to check availability.

Yes. Choose a round trip and enter the return details in the booking form. Add extra stops in the Locations step; each extra stop costs $25. Review every trip and its total before payment.

Cancel or change your active reservation online more than 24 hours before the first pickup and you're refunded everything except a flat $5 booking fee. Within 24 hours of pickup, bookings are non-refundable. Full details on our Cancellation & Refund Policy page.

Self-service on Manage my booking — enter your booking reference and the email used at booking. New references begin with GO. You can check status, pay an available balance, and cancel or change an active reservation more than 24 hours before the first pickup. Review the revised price before accepting a change. If a manual quote is needed, your current reservation remains active until you accept it. Contact bookings@goeverywhere.world for help within 24 hours or to add or remove an entire trip.

Yes — contact us before pickup and we'll rework the time, vehicle or addresses, subject to availability. If the new price is higher you pay only the difference; if lower, we refund the difference.

Add your flight number when you book. We monitor your flight details and adjust the pickup where reasonably possible — a delayed flight is not treated as a cancellation. For major disruptions, one message to our 24/7 team updates everything.

A shared shuttle groups passengers heading the same direction so you split the cost — lowest price, a little more time. A private ride is your vehicle only, direct door to door. Both carry the same fixed-price promise.

Each vehicle listing shows its passenger and bag capacity. Tell us about oversized items — skis, golf bags, instruments, strollers — in the notes so we plan the right vehicle. Extra or oversized items may carry a disclosed add-on fee, always shown before you pay.

Yes, on request — declare them at booking so the vehicle arrives equipped. Child-restraint laws apply everywhere we operate, and you're always welcome to bring your own seat.

Service animals travel at no charge. Other pets must travel in a carrier on a private ride. Select the pet option when booking: the fee is $25 per trip where an instant fare is available; otherwise it is confirmed in your quote before payment.

Yes — purpose-equipped ramp and lift vans with trained drivers, for airports, medical appointments and everyday trips. See our Accessible Transport page for the full picture.

Your confirmation includes meeting instructions for your pickup, and your driver's details are shared before the trip. Can't find each other? Call the number in your confirmation before leaving the pickup area — leaving without contact may be treated as a no-show.

Any included standard gratuity is shown in your fare breakdown before payment. An additional driver tip is optional and starts at zero; you do not need to add another tip.

Email bookings@goeverywhere.world with your booking reference and we'll coordinate with the driver to track it down and arrange return — courier costs are payable by the owner.